Support
How can we help?
A real person reads every message. We usually reply within one business day.
If someone may be in danger right now, call 911. Upwild is not a rescue service and can't dispatch help. Our support line is not monitored for emergencies.
Got a text from Upwild about someone's hike? Read what watchers should know, including what to do if they're overdue.
Trip plans and alerts
How do overdue alerts work?
- You send a plan. Your watchers get it by text, with a link that opens on any phone.
- Upwild's server keeps the time, not your phone. A dead battery or no signal can't stop the alert.
- At your alert time, if you haven't ended the trip, Upwild asks you "Are you back?" You have 10 minutes to answer.
- If you don't, your watchers are texted a link with your plan, your last known location and what to do.
My watcher didn't get my plan.
- Check their number in the Crew tab.
- New watchers must reply YES to the invite text before they can receive alerts.
- If they replied STOP, they won't get texts until they reply START.
- If the app says Watchers NOT yet notified, your plan hasn't reached our server. Find signal and send it again before you start.
I'm running late on the trail.
Tap Extend 30 min on the live trip. Your back-by and alert times move, and your watchers' page updates. You can extend more than once.
I'm back but forgot to end my trip.
Open Upwild and tap I'm off the trail. Your watchers get a back-safe text, even if they were already alerted.
My plans changed before I left.
Tap Cancel plan on the Home tab. Your watchers get one text saying the trip is off.
iPhone settings
Location
Upwild uses your location only during a live trip. To record it with your screen off, go to Settings › Privacy & Security › Location Services › Upwild and choose Always. If you don't, check-ins still work without location.
Apple Health
Plus reads hiking workouts to work out your climb rate. This happens on your iPhone and is never uploaded. To change access, go to Settings › Privacy & Security › Health › Upwild.
Notifications
Keep notifications on so you see the turnaround reminder and the "Are you back?" check. Go to Settings › Notifications › Upwild.
Upwild Plus and billing
- Price: $29.99 a year with 30 days free, or $4.99 a month. Trip plans, watchers and alerts stay free.
- Manage or cancel: Settings › [your name] › Subscriptions › Upwild on your iPhone. Cancel at least 24 hours before renewal to avoid the next charge.
- Restore: on a new iPhone, open the Plus screen in Upwild and tap Restore Subscription.
- Refunds: Apple handles billing. Request one at reportaproblem.apple.com.
Your account and data
- Delete your account: in Upwild, open the Settings tab and choose Delete account. Your data is removed within 30 days. Deleting the app alone doesn't delete your account, and doesn't cancel a subscription.
- Privacy requests: email privacy@getupwild.com. See the Privacy Policy.
Route information
Spotted something wrong on a route card, like a closed road, a moved trailhead or a risk rating that seems off? Email support@getupwild.com with the peak and route. Photos help.